Published: August 3, 2026 | Last Modified: August 3, 2026
osTicket v1.18.3 is vulnerable to Stored Cross-Site Scripting (XSS) via the email From-header display name. The value is extracted without sanitization in include/class.mailparse.php and stored raw in the poster field of ost_thread_entry. When an unauthenticated attacker sends a reply email to an existing ticket from an unregistered address with an XSS payload in the From display name.
This analysis is generated by Ghostwire from NVD, CISA KEV, EPSS, and open-source intelligence data. Verify findings through primary sources before acting.